"MGH displayed significant knowledge of the service industry in developed markets as well as emerging markets across APAC. Their experience spans across service standards, best practices and overall management.
The MGH team shows an ethical and approach oriented towards win-win-win for clients, their customers and themselves.
MGH is driving the implementation phase of the project."
Service Operations, Nokia APAC
Services – Interim Management
In today's business environment, demand for Interim Management is on the increase as the normal recruitment cycle struggles to keep pace with the growth and change affecting most organisations.
Through its network of staff and associates MGH is able to offer highly trained service management staff and experienced line and project / programme management on an interim management basis.
The services management staff have detailed experience of working in hi-tech clients on a variety of our service offerings, as well as having hands-on line management experience and are able to bring these industry skills and experience to your organisation.
MGH consultants working in interim management roles are able to work effectively in challenging market situations. MGH is able to offer specialist interim managers in a number of areas, including call centre operations, field services, logistics, services finance, services marketing, consultancy operations, sales force effectiveness, channel management and general IT management, which covers the whole spectrum from business analysis through systems development, technical design / support and operations and help desk support.
A Japanese hi-tech company needed a logistics director to run its UK operations, and MGH were asked to fulfil the role. This was a 9 month project and involved the management of 30 client staff. It included the implementation of a number of key change programmes, the most significant of which involved merging operations and managing substantial cost reduction. This work resulted in a new stream-lined efficient operation.
A major high tech organisation had a major repair backlog in Mexico. They needed an experienced Operations Manager fluent in Spanish. Through our extensive network of associates we were able to shortlist 7 candidates who could start within 2 weeks. After reviewing the CVs and conducting shortlist interviews the client selected an Interim who started the following Monday.
A service provider in Sydney (Australia) was experiencing major difficulties following the resignation of the Operations Manager, and as a result was unable to meet the required SLAs set by the manufacturer. MGH was employed by the manufacturer to install an interim manufacturer, who successfully restored the performance of the service partner within the agreed timescale to within the SLAs, saving the manufacturer considerable costs through swap costs (which would have increased if repair turn around time remained below customer expectation threshold levels).