"MGH added value in developing the SSP programme and then by rolling out training to our internal staff allowed HP to manage the programme autonomously.
MGH constantly met financial and timescale targets that HP had to meet in rolling out this programme"
Nick Gould, EMEA Partner Management, HP
Services – Audit & Accreditation
MGH have developed considerable expertise in designing and running partner accreditation schemes for both Sales and Services partners. We can help you with your partner strategy, the design of your audit documentation or we can offer a complete outsource solution, where our team of trained auditors will run the whole audit programme for you.
We have worked with companies with some of the largest global partner networks, including HP and 3Com.
Customer and channel partner focus groups
MGH were commissioned, by a major IT services company, to develop and run a number of focus groups across Europe. The objective of the groups was to understand how the client could gain competitive advantage across EMEA through its partner service accreditations. The output from these groups has enabled the client to reshape the channel strategy with confidence that it will meet both end customer and partner requirements.
Channel partner audit programme for a major IT company
MGH were commissioned to design an audit programme to assess the Enterprise Services capability of existing and potential channel partners. Having designed the audit format and all of the supporting documentation MGH then worked with the client team to audit all channel partners in the UK. This work then spread to the European operations and is still ongoing. To date MGH have completed over 50 channel partner audits across Europe.
Sustainable warranty validation architecture
MGH worked with a smart phone manufacturer to help manage local country carrier run service operations. The client proposed to move the repair closer to the end-user and authorise the carrier country central service agents to carry out repairs but lacked the control mechanisms and service infrastructure to effectively manage this.
MGH put together a simple, sustainable and robust accreditation scheme. This included a warranty repair activity reporting tool and compensation scheme, and a spare part ordering process. This led to sustainable warranty validation architectures and a transparent spares ordering process with full order tracking capabilities.