"MGH have a very deep understanding of practices and business trends across the reverse supply chain. Their approach to customers issues is very responsive, as well as pragmatic. They propose concrete recommendations and solutions that are applicable straight away. The methodology proposed is very clear from the beginning, the schedule is respected even if aggressive. Their analysis is factual, they are not afraid to tell the truth in a very honest and direct way whenever this truth is an opportunity to improve. ”"

Claude Vidal, General Manager Servicing and Logistics, Sony

""Immediately after your report we started actively LEAN activity and we achieved a double digit improvement in productivity, bringing us in line with the market standard MGH recommended to us. We agreed to exchange these productivity improvements, that we reflected in pricing, against a volume increase to sustain employment, margin and fix cost. We had long discussion with BG with support of Japan on this subject from Nov last year to March this year. In conclusion, I would say that your report was decisive and gave us the 6 months we needed to prepare for the eventual decision to find an industrial buyer to ensure the sustainability of the site.""

Claude Vidal, General Manager Servicing and Logistics, EM&M Centre de Technologie Alsace, Sony

Services

We pride ourselves on delivering end to end solutions for your after sales service operations. Whether you need help with developing your service strategy or assistance in implementing a detailed process MGH has the skill sets and experience to help. In all of our work we focus on a quality and robust delivery of the solution, ensuring the longevity of initiatives well beyond the end of the project.

Listed below is our full range of services, click on any of the links to view more detail

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